SHIPPING & RETURNS POLICY

This website is operated by Mindful Frequency, LLC. Please read these terms carefully and ensure that you understand our policies before you submit any orders.

1. REFUNDS

Physical ProductsRefunds are available for your first order of any new physical product within 30 days of purchase. After 30 days, we are unable to offer refunds or exchanges. To qualify for a return:The item must be unused and in the same condition as when you received it. It must also be in the original packaging.Digital ProductsRefunds are not available for digital products or PDFs as they are delivered immediately after purchase.

2. REPLACEMENTS

Mindful Frequency will replace orders ONLY if: (a) a product is damaged, or there is a print error, AND (b) Mindful Frequency receives a complaint with pictures via email (hello@mindfulfrequency.com) within 30 days after the product has been received. Photos are required for proof to make sure an item is damaged or

has a print file error.

Wrong Addresses:

If the address on customer’s shipping information was entered incorrectly incorrect, any replacements sent will be at customer’s cost. If customer provides an address that is considered insufficient by the courier, the shipment will be returned to our POD partner's headquarters. Customer will be liable for reshipment costs once Mindful Frequency has confirmed an updated address with you.

3. SHIPPING

Estimated Delivery Times:

USA: 7-10 days

Canada: 7-14 days

World: 14-21 days

International Shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Lost Shipments:

It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such a case, we will not make any refunds and will not resend the Product. 

For questions or comments regarding this privacy policy, please contact us by email at hello@mindfulfrequency.com 

Updated 10/1/2024